At Niravya, every garment is carefully inspected before it is packed and dispatched. As each piece is thoughtfully made, we currently do not offer returns or exchanges except in the case of a damaged or defective product.
Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 24 hours of delivery by emailing us at niravyabyks@gmail.com
To process your request, the following are mandatory:
- A clear, uninterrupted parcel opening (unboxing) video.
- Clear photographs showing the defect or damage.
Requests submitted without an unboxing video may not be eligible for review.
Exchanges
If the product is found to be damaged or defective, we will offer an exchange, subject to the availability of the same style and size.
If the replacement is unavailable, our customer care team will assist you with the next available resolution.
Customised Orders
All customised or made-to-order pieces are final sale and are not eligible for return, exchange, or refund.
If you have any questions regarding your order, please feel free to contact us at niravyabyks@gmail.com. We're always happy to help.